Last Updated: October 15, 2026
Siara Software provides digital products, including WordPress themes and related software resources. Because these products are delivered electronically, our cancellation and refund policy is designed specifically for digital purchases.
1. Digital Product Purchases
All products sold by Siara Software are digital products. Once a purchase is completed and the product files have been downloaded or access has been provided, the order generally cannot be cancelled.
Customers are encouraged to review the product description, features, live demo, compatibility requirements, and licensing terms before making a purchase.
2. Refund Eligibility
Refund requests may be considered under the following circumstances:
- Product Defects: The WordPress theme has a significant technical issue that prevents it from functioning as described, and our support team cannot resolve the issue within a reasonable period.
- Product Not as Described: The purchased product differs substantially from the features or functionality advertised on the product page.
- Duplicate Payments: The same order has been charged more than once due to a payment processing error.
- Download or Delivery Issues: Payment has been completed, but the purchased product cannot be accessed or downloaded and our team cannot restore access.
All refund requests are subject to review and verification by Siara Software.
3. Non-Refundable Situations
Refunds will generally not be provided in the following circumstances:
- The customer changes their mind after purchasing the product.
- The customer purchases the wrong product or discovers that it does not meet their personal preferences.
- The customer lacks the technical knowledge required to install, configure, or use the WordPress theme.
- The issue is caused by incompatible third-party plugins, themes, hosting environments, or unsupported software versions.
- The customer requests custom features, modifications, or functionality that was not included in the original product description.
- The product works as described, but the customer is dissatisfied with its design or appearance after purchase.
These exclusions do not override any refund rights that may apply under applicable law.
4. Reporting Technical Issues
If you experience a problem with a purchased WordPress theme, please contact our support team before requesting a refund.
Please include your order number, a description of the issue, relevant screenshots, and details about your WordPress and hosting environment.
Our team will investigate the issue and make reasonable efforts to resolve it. If the issue cannot be resolved and qualifies under this policy, a refund may be approved.
Refund requests should be submitted within 30 days of the purchase date.
5. Refund Processing
Once a refund has been approved, Siara Software will generally initiate the refund within 6–8 business days.
The time required for the funds to appear in the customer’s account may vary depending on the payment provider, bank, or original payment method.
Approved refunds will normally be returned through the original payment method wherever possible.
6. Product Updates and Support
Product updates and technical support are provided according to the terms specified on the relevant product page or purchase agreement.
A request for additional customization, installation assistance, or functionality beyond the advertised product scope does not automatically qualify for a refund.
7. Changes to This Policy
Siara Software reserves the right to update or modify this policy when necessary. The revised policy will be published on this website with an updated revision date.
8. Contact Us
For questions about cancellations, refunds, or technical issues relating to your purchase, please contact Siara Software using the contact information available on our website.